A series of key process steps that will be addressed by the eHC pilot initiative.
| Stage |
Features |
Benefits |
| Investigate |
- Ability to instantly access planning and property information and requirements for an allotment, including site and proposal specific exempt and complying development codes.
- Data is sourced from point of truth and assembled dynamically on a shared platform.
|
- Accessible and consistent information from a trusted central point
- Time and cost savings - instant advice to customers
- Business efficiencies in delivering local data to a shared platform
- Consistent data from all stakeholders
|
| Prepare |
- Attributes of a parcel of land can be compared with the relevant standards and presented to the user in a simple set of standardised checklists.
- Validation to prevent incomplete, incorrect or unnecessary applications.
|
- Confidence in correctly-made application from customer
- Correct, consistent applications that allow relevant codes to be easily applied
- Time and cost savings - application builds on same data as investigation
- Reduced time spent on incorrect or unnecessary applications
|
| Lodge |
- Checklists used to pre-populate a standardised online application form, accessible via centralised point or from Council websites.
- Customer can select a certifier, lodge and pay in a single transaction.
|
- End-to-end transaction for customer
- Application is validated for correctness, removing uncertainty
- Time and cost saving - electronic lodgement and payment
- Removes need for re-keying application into corporate systems
|
| Process |
- Application is referred to a private certifier (external) or Council (internal) for review, who accesses relevant documentation online.
- Customer accesses an online tracking area to monitor the progress of their application.
|
- Streamlined, transparent and accessible transactions
- Systemic approach to managing applications
- Time and cost saving - electronic communication between parties
- Reduce elapsed time in processing applications
|
| Determine |
- Certifier or Council electronically generates the appropriate certificates via an online portal.
- Customer is notified automatically, and Council is copied in on the outcome for their records.
|
- Capacity to quickly provide outcome notifications
- Time saving - notification sent electronically
- All documentation accessible from central point
- Increase in exempt and complying development
|
| Monitoring |
- Councils/Building Professionals Board (BPB) can view and audit certificates issued
- State Agencies can track take-up rates of complying development, test new standards, and troubleshoot.
|
- Confidence in efficacy of central system
- Ability to review transaction documentation
- Audit trails for all applications
- Capacity to monitor the real-world application of codes
|