Electronic Housing Code Pilot Project

To ensure that your questions are addressed in a timely manner, we have created an EHC customer service portal. This portal contains a series of frequently asked questions (FAQs) obtained through stakeholder engagement.  

The questions have been broken up into the following categories:

• About the Housing Code - includes information about exempt and complying development.
• Investigating your options
• Preparing your application - includes information on the documents needed to complete your application, the time taken to lodge an application electronically and how to amend your application.
• Selecting a Certifier - includes information on the Certifiers available for selection and how to change your nominated Certifier.
• The Approval process
• Uploading Documentation - includes information on how to create and upload a PDF.
• Using the system - includes information on how to find your local government area and fees to use the system.
• User Guides - includes the latest user guides for the Electronic Housing Code.
  

You can search the EHC Customer Service Portal directly if you wish.

Simply enter in a term or a query into the box below and click the Search button.